Monday, 27 March 2017

I am finally writing to thank you for an amazing service regarding our recent worktop order.
Being married to a carpenter means that wood is a very important thing in our house. Over time I have come to realise what my husband says is right & that you cannot beat the look & feel of real wood. 
We had always wanted solid oak worktops when the time came to replace our existing kitchen. However neither my husband or I were keen on the small stave worktops so decided to hunt down someone who manufactured the full stave ones. My husband made phone call after phone call & to be honest nobody seemed to be able to answer our questions on their products & couldn't guarantee us a time frame or that it would be English or European oak. We had almost given up hope & then we found you guys  
We cannot fault your service at all. You were able to answer all my husbands questions so we were confident that you knew what you were doing & you also offered a great time frame as well as promising we would get English or European oak.  
We went ahead with our order & our worktops were manufactured in the 3 week time frame you had promised. 
Upon delivery we couldn't get over how well they were packaged. Each top was within its own wooden framework packaging & was wrapped in plenty of cellophane.
Upon inspection it became apparent that they were exactly what we had hoped for-beautiful full stave solid oak worktops  
I have recently finished oiling them with the Osmo top oil you recommended & they have come up beautifully. In fact we are so pleased with them that we don't even want to throw the off cuts away.
Well done to everyone at Good Timber they will be the pride of our kitchen & we wouldn't hesitate to use you again.
Once the whole kitchen is completed we will send you some photos.
Debbie & Chris
The wood you recently supplied was excellent in every way.  The pieces were extremely well padded in bubble wrap and delivered on time. The colour and grain of the oak were exactly right and the planed dimensions were 100% accurate.  The timber was required for a furniture repair.  I had only worked with softwoods before, and I had concerns that I might have trouble handling the hardness of oak.  As it turned out I need not have worried, and it proved to be a pleasure to work with.  
Thank you.
Richard 
worktops are here safe and sound (they were very well packed) and they are beautiful! 
Exactly as hoped for. Great service at a very reasonable price.
The website was easy to navigate and having an instant quote was ideal.
Thanks
Sally
p.s. I'm about to order another couple of shelves and some oil.
Brilliant service, goods, delivery and very happy with everything.
Liam
I can give you feed back to your questions as follows:
The wood was as I expected.
Generally the wood colour and grain was as I expected. However, we are always interested in unusual grain to use in our Band Saw Boxes. The quirkier the better.
Planed and and machined satisfactorily.
Delivery was well wrapped, little chance of damaged. 'So well wrapped it took me half an hour to unwrap!' Absolutely no complaints.
Website is very good, ordering is easy.
No suggestions for improvement, unless you can open a shop nearer to Hertfordshire!
Mike

Many thanks for the delivery of Ash which arrived before 11am yesterday. It was well packed and protected and the finish was excellent. 
The grain and colour was as expected.
I am in the process of making a sideboard / dresser in the modern style which will be painted. The work surface and shelves will be ash. 
There will be drawers instead of cupboards and the whole unit will be mounted on casters for ease of movement.
Mike
The timber arrived this morning beautifully packed and in good condition.
The courier was helpful and the timber looks great and I'm ready to start my project.
There were no problems in regard to potential warping, the boards arrived flat.
Thank you for your excellent service.
Ken